FAQ
What materials do you use?
We use high-quality fabrics including premium cotton, heavyweight cotton blends, and knit materials depending on the garment.
Our focus is on comfort, durability, and a premium streetwear feel.
Do you offer custom designs?
At the moment, Grootie does not offer custom pieces for individual orders.
However, for collaborations, bulk orders, or special projects, feel free to contact us:
Email: [email protected]
Do you deliver?
Yes, we deliver nationwide across South Africa.
- Shipping costs are calculated at checkout
- Delivery times vary depending on your location
Once your order is shipped, you’ll receive tracking details.
Do you offer international shipping?
Currently, we focus on South Africa.
If you’re outside the country, contact us directly and we’ll try to assist.
How long does delivery take?
- Standard delivery: 2–5 business days after dispatch
- During high-demand drops, delivery may take slightly longer
What is your lead time?
For ready-made items:
- Orders are processed within 1–3 business days
For limited drops or pre-orders:
- Lead time will be clearly stated on the product page
What payment methods do you accept?
We accept:
- Debit & Credit Cards
- Secure online payments at checkout
All payments must be completed before your order is processed.
Can I pay cash on delivery?
No, we do not offer cash on delivery.
All orders must be paid for in full at checkout.
Can I return or exchange an item?
Yes — subject to our Returns Policy:
- Exchanges (e.g. sizing) must be requested within 7 days
- Items must be unworn, unwashed, and in original condition
Defective items are covered under the Consumer Protection Act (CPA).
How do I choose the right size?
We recommend checking our size guide before placing your order.
If you’re unsure, feel free to contact us and we’ll help you choose the right fit.
How do I take care of my Grootie garments?
To maintain quality:
- Wash in cold water
- Do not bleach
- Iron inside out
- Avoid tumble drying
How can I contact Grootie?
Location: Johannesburg, South Africa
Email: [email protected]
Phone: 0614744249