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Returns Policy

Our Commitment

At Grootie, we are committed to delivering high-quality garments and a premium customer experience. This policy outlines how we handle returns, exchanges, and defective items.

1. Quality Guarantee

All Grootie products are made to meet high-quality standards.

If you receive an item with a manufacturing defect, we will resolve the issue in line with the Consumer Protection Act (CPA).

2. Returns & Exchanges

2.1 Notification

  • You must notify us within 7 days of delivery if you wish to request a return or exchange.

2.2 Eligibility

To qualify for a return or exchange:

  • Item must be unworn, unwashed, and in original condition
  • All tags must still be attached
  • Item must be returned in original packaging
  • Proof of purchase is required

2.3 Exchanges (Sizing / Change of Mind)

  • Exchanges are subject to stock availability
  • Customer is responsible for return shipping costs

3. Defective or Damaged Items

If your item is defective:

Process:

  1. Notify us within 7 days
  2. We will assess the item
  3. If confirmed defective, we will:
    • Repair, replace, or refund the item at no additional cost

4. Refunds

  • Refunds are only issued for defective items or where required by law
  • Approved refunds will be processed within 14 business days
  • Original shipping costs are non-refundable

5. Shipping Costs

  • Customers are responsible for return shipping costs
  • Grootie does not cover shipping unless the item is confirmed defective

6. Exclusions

This policy does not cover:

  • Damage caused by misuse, improper care, or washing
  • Normal wear and tear
  • Items altered after purchase
  • Incorrect sizing selection by the customer

7. Important Notes

  • We recommend checking sizing carefully before purchasing
  • Follow care instructions to maintain garment quality

8. Contact Us

To request a return or exchange:

Grootie
Johannesburg, South Africa

Email: [email protected]
Phone: 0614744249